ServMetric is a multi-channel solution, measuring customer satisfaction and gathering informal customer feedback which can be used to inform service improvement and deliver customer excellence.
GovMetric is the marketing brand used for implementations of ServMetric in the central and local government markets.
Complaints Tracker streamlines processes for measuring complaints, compliments, comments, Ombudsmen, FOI and DPA all within one solution and within the relevant legislative timescales.
Experience Monitor is a complete, cost-effective mystery shopping solution, expertly designed to meet the exact requirements of the local government sector, enabling you to better understand your customers journey.
Public Service Monitor continually monitors online content to understand what customers are saying about you online.
Channel Shift Advisor compares the volumetrics of your customer contact and applies cost analysis to provide potential and actual savings following any service transformation programme.
For more information on any of our products please click on the relevant graphics or product titles