Public Service Monitor trawls the Internet 24 hours a day, seven days a week, searching through news, blogs, forums and social media sites. It reads through all of this information and summarises what's being said about your organisation.
Public Service Monitor can tell you about .....
Your organisation
If someone is talking about your organisation, you will get to hear about it – giving you the power to respond quickly and effectively where necessary
Your people
Find out what is being said about senior members of staff and understand what your employees and members themselves are blogging about.
Your priorities
Building a bypass? Preparing for a protest? Crisis to manage? Keep tabs on public opinion throughout significant projects or events.
Public Service Monitor Features
Advanced search, crawl, indexing and natural language technology Wide-range searching from global networking sites to your local press and community websites. Context-sensitive search capability enabling references to your organisation that use non-specific terms, such as ‘the council’, to be found Web-based dashboard presents all your data concisely in a single place Dashboards shareable between users Dashboard charts and data can be filtered on using a wide range of parameters Email alerts configurable on certain mentions being found Data and charts exportable for use in other tools or documents Manage the workflow to address issues raised by mentions Social media responses can be made from within Public Service Monitor
Public Service Monitor Benefits
Manage your reputation by discovering what people are saying about you online Follow the most important and fastest rising topics for local people Have an early warning radar for positive and negative breaking stories Understand people's attitudes with automatic sentiment analysis Set up your own unique keywords to monitor the issues that matter to you View information from thousands of different sources in a single dashboard Training and support provided
